Advisory Client Satisfaction Issues
Posted on Oct 21, 2010 in Non-Gartner Advisory | 7 comments
A recent question posed to fifteen CIOs (or equivalent) regarding value received from Advisory deliverables, resulted in the answers below (Gartner was not mentioned by me, but virtually all of these were Gartner clients) The question: How do you measure the value you obtain from your current IT advisory service subscriptions? The answers: We don’t measure it. Not sure we’re getting...
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Posted on Jul 23, 2010 in Non-Gartner Advisory | 53 comments
G.Gartner’s note: the purpose of this post is to describe Gartner Inc.’s own chronology of its early years, with my comments in brackets [ ], which represent an attempt to help set the record straight. This post is not meant to describe the innovations which resulted in Gartner’s growing from zero to dominating its field within a decade, the 1980s. I’ll switch my...
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Posted on May 16, 2010 in Non-Gartner Advisory | 18 comments
The two largest sell-side firms in our space, Gartner and Forrester (G&F), have been open about their policies of annual 5-7% price increases, plus no client discounts, plus other similar policies, perhaps assuming that the economy will thrive and that clients will not care about 5% here and there. This new policy hints at the possibility that G&F live with each other peacefully, and are...
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Posted on May 4, 2010 in Non-Gartner Advisory | 67 comments
Some day the Advisory Industry may look different than today, and an example of what’s possible may be the manner in which vendor and user clients compensate their Advisory providers. It seems worthwhile for segments of our industry to study this alternative compensation model, as it has been implemented successfully in the Wall Street Research space over many decades, being both useful...
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