Posted on Aug 12, 2011 in IBM vs. Gartner, 1980s | 36 comments
IBM vs. Gartner During the 1980s, Part 4 As we moved forward, our responsibility was to continue analyzing the IT industry objectively for all our clients, and not about IBM in particular or for its benefit. Throughout the decade our company’s mission continued the education of all players in the IT marketplace, including those vendors who were meaningful, the large users and investors,...
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Posted on Aug 6, 2011 in IBM vs. Gartner, 1980s | 11 comments
IBM vs. Gartner During the 1980s, Part 1 After leaving Oppenheimer to create, launch and manage Gartner Group in 1979, I continued to personally write and publish about the IBM Corporation — just as I had done previously for my financial buy-side clients (banks, insurance companies, et al.). Forbes quoted me in 1972: “there is nothing IBM does that fails to impact every aspect...
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Advisory Client Satisfaction Issues
Posted on Oct 21, 2010 in Non-Gartner Advisory | 7 comments
A recent question posed to fifteen CIOs (or equivalent) regarding value received from Advisory deliverables, resulted in the answers below (Gartner was not mentioned by me, but virtually all of these were Gartner clients) The question: How do you measure the value you obtain from your current IT advisory service subscriptions? The answers: We don’t measure it. Not sure we’re getting...
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