Advisory Client Satisfaction Issues
Posted on Oct 21, 2010 in Non-Gartner Advisory | 7 comments
A recent question posed to fifteen CIOs (or equivalent) regarding value received from Advisory deliverables, resulted in the answers below (Gartner was not mentioned by me, but virtually all of these were Gartner clients) The question: How do you measure the value you obtain from your current IT advisory service subscriptions? The answers: We don’t measure it. Not sure we’re getting...
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Posted on May 22, 2010 in Non-Gartner Advisory | 7 comments
As mentioned, Gartner’s and Forrester’s (G&F) pricing policies in tandem suggest that they can live with each other peacefully, not bothered by competition. I can see the IT vendors accepting the increases because they’re hoping to indirectly encourage Advisory’s support of their product values (it would be interesting to know how their AR people are handling this). Is anyone...
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Posted on May 4, 2010 in Non-Gartner Advisory | 67 comments
Some day the Advisory Industry may look different than today, and an example of what’s possible may be the manner in which vendor and user clients compensate their Advisory providers. It seems worthwhile for segments of our industry to study this alternative compensation model, as it has been implemented successfully in the Wall Street Research space over many decades, being both useful...
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